Troubleshooting
Comprehensive guide to resolve common issues on CoinLab.
Connection Issues
"Phantom Wallet is not installed"
Symptoms: Error when trying to connect Phantom wallet Solutions:
Install the Phantom extension in your browser
Reload the page
Check if the extension is enabled
Try another browser (Chrome, Brave, Edge)
"Signature verification failed"
Symptoms: Error after attempting to connect Solutions:
Confirm the signature when prompted
Reconnect the wallet
"Session not synchronized"
Symptoms: Wallet connects but features do not work Solutions:
Reload the page
Reconnect the wallet
Clear the browser cache
Wait a few seconds
Generation Issues
"Add a character trait before generating."
Symptoms: Error when trying to generate Solutions:
Type something in the "Character Trait" field
Maximum 35 characters
Use simple character traits like "scientist frog"
"Insufficient Buzz balance"
Symptoms: "Insufficient Buzz" error when generating Solutions:
Buy Buzz to generate the images
Check if the purchase was confirmed
Use the "Refresh" button to update the balance
Wait for the transaction confirmation (up to 2 minutes)
Generation very slow
Symptoms: Timer above 30 seconds Solutions:
Check your internet connection
Try another character image
Wait up to 30 seconds
Try again; if it fails contact support
Credits Issues
Balance not updating
Symptoms: Outdated balance in the interface Solutions:
Click the "Refresh" button next to the balance
Wait for automatic synchronization
Reload the page
Check if the transaction was confirmed
"Transaction rejected"
Symptoms: Error when buying Buzz Solutions:
Check if you have enough SOL
Confirm the transaction in the wallet
Try again; if it persists, contact support
"I didn't receive my Buzz"
Symptoms: Purchase confirmed but balance not updated Solutions:
Wait up to 2 minutes
Reload the page
Use the "Refresh" button
If it doesn't complete, contact support
Interface Issues
Page does not load
Symptoms: White screen or loading error Solutions:
Check your internet connection
Reload the page (Ctrl+F5)
Clear the browser cache
Try another browser
Images do not appear
Symptoms: Empty grid or broken images Solutions:
Wait for full loading
Reload the page
Check internet connection
Lightbox does not close
Symptoms: Enlarged image won't close Solutions:
Click outside the image
Press the ESC key
Click the X in the top corner
Reload the page
Support Information
When contacting, include:
Full error message
Browser used
Screenshots if possible
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