Contact Support

Get in touch with our support team to resolve specific issues.

Support Channels

Support

  • Email: [email protected]

  • Hours: 24/7

  • Language: Portuguese and English

  • Response time: 2-24 hours

Required Information

For Technical Issues

Always include:

  • Wallet address (format: 7xKPDJw...)

  • Error message full

  • Browser and version (eg: Chrome 120.0)

  • Screenshots if possible

For Payment Issues

Always include:

  • Wallet address

  • Transaction hash (if available)

  • Amount in SOL sent

  • Date and time of the transaction

  • Screenshot of the transaction in the wallet

For Account Issues

Always include:

  • Wallet address

  • Description of the issue

  • Date when it started

Next Steps

PreviousTroubleshootingNextTerms of Service

Last updated