Contact Support

Get in touch with our support team to resolve specific issues.

Support Channels

Support

• Email: [email protected]

• Hours: 24/7

• Language: Portuguese and English

• Response time: 2-24 hours

Required Information

For Technical Issues

Always include:

• Wallet address (format: 7xKPDJw...)

• Error message full

• Browser and version (eg: Chrome 120.0)

• Screenshots if possible

For Payment Issues

Always include:

• Wallet address

• Transaction hash (if available)

• Amount in SOL sent

• Date and time of the transaction

• Screenshot of the transaction in the wallet

For Account Issues

Always include:

• Wallet address

• Description of the issue

• Date when it started

Next Steps

• FAQ - More frequently asked questions

• Troubleshooting - Troubleshooting guide

• Upload Guide - Optimize your generations